Delivery, logistics and returns
Topic available in the Cross Border Course
Delivery, logistics and returns
Topic available in the Cross Border Course
Delivery, logistics and returns for international ecommerce websites
With the rise in cross-border e-commerce comes an increase in cross-border deliveries. From logistics to trade agreements, there are many factors that affect cross-border deliveries.
Shipping is a significant part of the customer experience. Customers expect same-day or next-day shipping, and more and more want their orders delivered for free.
A total of 57% of shoppers say they’ll cancel their orders if shipping costs are too high, and 39% will abandon cart if you don’t offer free shipping. But international shoppers hold something else in even higher esteem: clear information about delivery charges before purchase.
Third-party logistics are used in supply-chain management to outsource part or all of the distribution and fulfillment services for a business.
The following aspects of logistics in international ecommerce will be analyzed in the training session.
- Delivery costs and shipping time
- International returns processes
- Parcel Forwarding Services
- Extra or unknown fees involved, like customs, duties, taxes, and tariffs
- Importance of good tracking and returns experiences
